We want you in the right chair. If your seating isn't working for you, talk to us first — most of what we see is setup rather than the chair itself, and a short conversation usually sorts it. Workplace seating is all we do.
If you still want to send it back, here's how that works.
Returns
You have 7 days from delivery to request a return.
To be eligible, the chair must be in the same condition you received it — unmarked, unworn, and repacked in its original carton with all castors, armrests and fittings. You'll need your order number or receipt.
To start a return, email us at sales@sitlab.co.nz. If your return is accepted we'll send you instructions on where to send the chair. Chairs sent back without requesting a return first can't be accepted.
Return freight is at your cost, and a 15% restocking fee applies.
Damages and issues
Please check your chair when it arrives. If it's damaged, faulty, or not what you ordered, contact us within 3 working days with photos and we'll make it right — replacement, missing parts or a refund, with freight covered by us.
Exceptions
We can't accept returns on:
- Chairs specified or built to order, including custom fabrics, finishes or configurations
- Orders of three or more chairs
- Fit-out and project orders
- Sale items and gift cards
Warranty
SitLab chairs carry a 10-year warranty covering the frame, seat shell, base, mechanism, gas lift and castors. Warranty service is back to base, with no charge for parts or labour; freight to and from us is at your cost.
Exchanges
The quickest way to swap a chair is to return the one you have and place a new order once the return is accepted.
Refunds
Once your return arrives and we've checked it, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 5 working days, less the 15% restocking fee. Your bank may take a little longer to show it. Original delivery charges aren't refunded.
Contact
Questions about a return? Get in touch.